Software Updates

Running Digitizer on Windows 10.
IMPORTANT: Windows 10 upgrade - “Unable to access Sentinel Run-time Environment (H0033)” when trying to start Digitizer. Download the instructions

 

Software Currently being supported:

Digitizer MBX 5.0

Digitizer MBX Version 5.0P Update
Addition of knife tool and compatibility with SKYLINE S9

Digitizer Jr. 5.0

Digitizer Jr. Version 5.0P Update
Compatibility with SKYLINE S9 

 

Digitizer MBX 4.5

Digitizer MBX Version 4.5H Update
This update is available for users of Digitizer MBX V4.5 C/C R2/E/F 

New features and improvements:

  • MC15000 Wi-Fi function added
  • Compatibility with MC14000
  • Compatibility with MC500E/450E/400E
  • Resolves minor issues from the previous version

Digitizer MBX 4.0

Digitizer MBX Version 4.0V Update
Compatibility with MC14000 

 

Digitizer Jr. 4.5

Digitizer Jr Version 4.5H Update

This update is available for users of Digitizer Jr V4.5 C//E/F 

New features and improvements:

  • MC15000 Wi-Fi function added
  • Compatibility with MC14000
  • Compatibility with MC500E/450E/400E
  • Resolves minor issues from the previous version

Digitizer Jr. 4.0

Digitizer Jr Version 4.0T Update
Compatibility with MC14000

 

 

Digitizer Pro / MB3.0

Digitizer Pro/MB Version 3.0P
Resolves minor issues from the previous version

 

Digitizer Jr. 3.0

Digitizer Jr Version

 

Horizon Link Suite

Horizon Link Suite Version 1.20
MC15000 Ver.2.0 compatibility and other improvements.

Horizon Link

Horizon Link Version 1.20
Compatibility with MC12000 Version 1.20

 

MC11000 Tools

MC11000 Tool Version 3.12
Resolves minor issues from the previous version

MB-4 Tools

MB-4 - M770 Tools Version 1.20
Addition of Launcher start-up format and USB driver installer

 

Customizer 11000

Customizer 11000 Version 1.50
Adds Windows 7 / 64-bit compatibility and other minor improvements

The following Software is no longer supported but has updates available:

 

Digitizer Pro/MB

For owners of Digitizer Pro/MB version 1 and 2(For Windows XP, Vista, and 7)

Digitizer 10000

(For Windows XP Service Pack 2 and earlier operating systems)

 

DigitizerPro/MB Version 2.0K
New features including Chinese Traditional and Thai languages and MC200E availability.

Digitizer 10000 – Ver 2.0 
For MC10001, MC10000 Ver.3.0, MC9500 & MC300E New features including Design Gallery.
Several improvements on Version 1.2K and Version 1.3J or earlier

 

DigitizerPro/MB Version 2.0 Service Pack 1 Resolves several issues on Version 2.
(Must be installed AFTER 2.0K to be compatible with Windows Vista and 7)

Digitizer 10000 – Version 2.0 Service Pack 1
(To be installed AFTER v 2.0 shown above)
For MC10001, MC10000 Ver.3.0, MC9500 & MC300E Resolves several issues on Version 2.0.

 

Customizer

Easy Transfer

 

Customizer 10000 Plus Version 3.6
Enables Vista compatibility.

Customizer 10000 Plus for MC350E Version 1.1
Enables Vista compatibility.

Free Customizer 11000 Upgrade
Upgrade to Customizer 11000 from Customizer 10000 Plus

Customizer 2000 Version 1.5
Enables Vista compatibility.

As of December 1, 2014, support has officially ended for the following programs:

  • Scan n Sew PC
  • Customizer 2000
  • Customizer 10000
  • Digitizer 2000
  • Digitizer 10000
  • Digitizer Pro/MB v 1 and 2

Dongles for the Digitizers mentioned above are no longer available, so should you lose or break your dongle, or if the dongle fails, there will be no replacements.

If your current Digitizer 10000, Digitizer Pro/MB v 1 and 2 dongle currently works, you can take advantage of upgrading to the latest version of Digitizer MBX v 4.5 with all of its great new features.

Upgrade eligibility as follows:

Please contact your authorized Janome dealer for pricing.

For problems or questions on Digitizer 4.0 , 4.5 or Customizer please search the Janome Forum

If you can not find the answer to your problem on the Janome Forum please complete the following FORM.

DEALERS
The TWO Closest Dealers to you are:
44933 GEORGE WASHINGTON BLVD, SUITE 110 , ASHBURN VA, 20147
http://www.ashburnsewing.com
15926 LUANNE DR , GAITHERSBURG MD, 20877
301-527-0598
www.capitalquilts.com
Find Additional Dealers