Janome Sewing Machine Support

Please contact your local  Authorized Janome Dealer for all service questions and product information. 

Horizon Memory Craft 15000 - Version 2.11 Update

  • “Embroidery foot select key” on the ready to sew window added and the couching foot PC-1 and PC-2 available
  • Small size setting on the Block font (9mm) added
  • Enables the 15000 to work with Janome's newest app, AcuSetter

Download Now - Link will take you to the Janome Global Site. 

Horizon Memory Craft 12000

The Memory Craft 12000 Version 1.20 program update has a new improvement:

  • Compatibility with Essential Hoop (RE18)

Learn More | Download Now

MB-4 Version 1.40 Update

Enhanced speed of USB recognition and other minor improvements
Important Notice for MB-4 users -http://www.janome.co.jp/e/e_downloads/mb4_rcs.html
This announcement contains information regarding correct updating of the MB-4 and the RCS unit.

Learn More |  Download Now

MC11000/MC11000 Special Edition Update

Version 2.10/3.10 Update Compatibility with Janome Polyester embroidery thread
Only use this update if your machine displays either a 2.0x or 3.0x – DO NOT USE IF YOUR MACHINE IS CURRENTLY VERSION 1.31 OR EARLER VERSION.

Version 2.0 machines
Learn More | Download Now

Version 3.0 machines
Learn More | Download Now

Memory Craft 11000 Update to Version 1.31

Many new improvements including improved needle threading and resume functions, and other minor issues are resolved.

Learn More |  Download Now

MC9500 Version 1.11 Update

Improves minor issues in Version 1.1.

Learn More  | Download Now

Memory Craft 350E Version 1.10 Update

Adds ability to connect to CD-Rom drive via USB cable and increases maximum speed to 750 spm.

Learn More | Download Now

MC300E Version 1.11 Update

Improves minor issues in Version 1.1.

Learn More | Download Now

MC200E Version 1.02 Update

This updgrade program is available for owners of the Memory Craft 200E Version 1.00 or 1.01. It resolves problems with writing/reading USB memory keys on the MC200E. Before installing, please check the current version number of your MC200E.
Instructions:
1. Download the file.
2. With your mouse, right click on a file, select 'Extract All', and follow the prompts to extract the file from the zipped folder. You will now have two files, “200eprogram.dat” and “200eresource.dat”.
3. Place the files on a USB memory key.
4. Insert the USB memory key into the MC200E.
5. Turn the power switch ON.
6. Once the "Press Start/Stop button" message appears, press the S/S button.
7. The machine will automatically start updating.
8. Once the "Finish" message appears, turn the power switch OFF and remove the USB memory key from the MC200E.
9. Turn the power switch ON again and check that Version 1.02 appears on the screen.

Download Now

If you'd like to send us an email to ask a question that is not covered in the Community Forum please select an option below.

My email question is about  (please select one):

My Janome product (including machines and accessories) that I have purchased 

How to obtain warranty service on my Janome machine

Registering my Janome machine

Technical related issues with embroidery machine USB drivers, and problems installing or updating software

For general questions, please use the General Inquiries Form or call Monday through Friday 8:30AM - 5:00PM EST, 1-800-631-0183 option 3.

DEALERS
The TWO Closest Dealers to you are:
44933 GEORGE WASHINGTON BLVD, SUITE 110 , ASHBURN VA, 20147
http://www.ashburnsewing.com
15926 LUANNE DR , GAITHERSBURG MD, 20877
301-527-0598
www.capitalquilts.com
Find Additional Dealers